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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8025e All-in-One Printer
Microsoft Windows 10 (64-bit)

I cannot scan directly from my printer to my computer. I've used Scan Doctor and downloaded everything I was instructed to download. I'm at my wits end with this product! In the manage the scan to computer it says I have to download the full drivers, which I've done twice. It's an endless loop. I just upgraded to this model from a previous HP all-in-one and it was not this difficult to set up. 

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