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‎08-01-2022 05:24 PM - edited ‎08-03-2022 04:44 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (14N37AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I own a HP Pavilion Gaming Laptop 15 and I am getting overheating problems when gaming.

The CPU sometimes reaches 99C, at full load, while the GPU reaches near to 88C, the specified max temp for the GPU. I have to stop playing in order for the temps to go down, as the fans only run at higher speeds when the laptop is already overheating.

I have tried to install the OMEN Gaming Hub to control the fans speed, but the "Performance Control" option does not exist, even after updating the "OMEN Gaming Hub SDK Package" from support.hp.com. 

Thus, I have two questions/comments:

1. How can I use the OMEN Gaming Hub to control the laptop fans speed, or any other software for that matter? (I have tried other softwares such as the MSI Afterburner to no avail)

2. In case no software works at the moment, as it seems to be the case, I would ask for the HP Pavilion Gaming Laptop 15 to be included in the list of supported laptops for the "Performance Control" option of the OMEN Gaming Hub.

 

Sadly, branded as a "Gaming Laptop", it has been a disappointment to use this laptop because of the lack of proper software support to control its most basic functions such as the speed of the fans.

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