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‎08-08-2022 12:26 AM - edited ‎08-08-2022 12:28 AM

HP Recommended
Product: OMEN 25L Desktop GT12-1xxx
Operating System: Microsoft Windows 11

I bought this computer in June (came with Windows 11) and have been having issues ever since. First it was the constant wake-from-sleep thing, crashing while powering on/off, audio fade-in--all seem to be Omen issues--but the main one that I haven't been able to sort out on my own is the stuttering (which looks like this). I've been working with audio and the stuttering is preventing me from getting anything done. I've updated/reinstalled drivers, tried Windows troubleshooting, lots of restarts... no luck.

 

According to AMD's site and even HP agent answers, this appears to be an issue with Windows 11's TPM requirement and AMD's motherboards not playing nicely. From the support agent: "Yes it will be fixed and It is for all AMD Ryzen Processors." That reply was from March, the AMD update rollouts started in May, and it's August now and still not fixed. 

 

When will we get support?

Is there a reasonable workaround until then? Please, this is driving me insane!

My board is B550, processor is AMD Ryzen 5 5600X, and my BIOS is on version F.13.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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