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‎08-18-2022 07:54 AM

HP Recommended
Product: Elitebook 830 G8
Operating System: Microsoft Windows 10 (64-bit)

When I am using the HP Cloud recovery tool (2.7.1.1 - SP113100), during the installation there are no touchpad driver, no mouse pointer (choosing Windows 10 Professional, OS+drivers). If I am using company Autopilot deployment also no touchpad during install.

All other drivers are fine. If I am using the cloud recovery, then Autopilot deployment on HP 830 G7, it's also fine - touchpad works fine. Only 830 G8 having issues with the touchpad. Once the Windows logs in, the touchpad works fine - however, I would need the touchpad during the install as well.

 

Checked the driver section of the 830 G8, but no touchpad driver available (I can inject into the image if I can find the driver).

 

Do you have any advice?

 

Cheers

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