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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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I'm having issues with the printer. It says on the screen "Carriage Jam: The printer carriage cannot move. Open the ink cartridge access door, clear any paper jam or obstruction, and select OK". But when i Tried to open it, I don't see any paper stuck inside. And I'm not sure if I put the ink right. Please help

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