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‎08-30-2022 07:47 AM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W5AV)
Operating System: Microsoft Windows 11

Recently (I do not use ZOOM often), I found that no-one hears me in ZOOM. We see each other, I can hear other people, but they do not hear me.

 

Every other communication program works fine. ZOOM works on every other laptop fine. particularly, the company owns a lot of DELLs; all of them never had a glitch.

 

It may be in the laptop uniqueness: it is the only laptop which is HP, and based on AMD. Something maybe wrong with drivers, or BIOS, so mic input incorrectly responds to how zoom handles the resource.

 

There is another peculiarity; it is not like it completely does not work. It works for 1 second, then goes deaf. So it can be seen only in Config by volume indicator jumping then going to zero.

 

Dear support, can you please confirm the problem?

 

I have both, preinstalled Windows 11, and the laptop itself regularly updated using "Support Assistant", and "Windows Update".

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