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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-25-2022 11:46 AM

HP Recommended
Product: OMEN PHOTON
Operating System: Microsoft Windows 10 (64-bit)

Hi,

There's actually a series of problems with the Omen Photon mouse that I own.

 

1) The first thing that I noticed is its mouse wheel is sometimes scrolling randomly up or down (opposite to the users scrolling direction).

2) I tried to find a driver for Omen Photon but apparently HP's website only provides an unrelated driver which belongs to HP OMEN Mouse X9000. Here's the link that I'm referring to: https://support.hp.com/us-en/drivers/selfservice/hp-omen-mouse/7318055/model/29362629

3) Omen Gaming Hub detects my Omen Photon mouse however it's not possible to add this device to my HP account. HP's application doesn't detect the mouse and my product number isn't accepted either.

 

To be honest, if I can solve problem #1 that's mentioned above I don't care about the rest. I found the other 2 problems while searching for a solution to the 1st problem.

There's already a post about the wheel skipping problem but the given answers didn't work for me. It's not marked as 'solved' either.

Here's the other post: https://h30434.www3.hp.com/t5/Gaming-Accessories/Omen-Photon-Wireless-Mouse-Scroll-Wheel-Random-Up-D...

 

How should I proceed?

Thank you very much for your support in advance

 

 

 

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