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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP Envy 6055e all in one
Microsoft Windows 10 (32-bit)

I have a brand new HP Envy 6055e All in one printer. I can’t close the paper tray. I’ve taken out all of the paper but I still can’t close it. It sounds like there might be a piece of paper jammed and that’s why I can’t close it. I’m trying to figure out how to pull the paper tray out completely but I can’t. Any help would be appreciated! Thank you!

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