• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-28-2022 08:26 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)
Operating System: Microsoft Windows 11

OMEN 16.1 inch Gaming Laptop PC 16-b0000

Laptop is about 2 months old, running great until now.  Suddently when plugged in with ac adapter, everything becomes slow and games are unplayable, dropping down to about 10 fps or less. 


When unplugged, everything runs as normal but its games are optimal unless plugged in.

 

Charging seems fine too, white led light on when 4.5mm jack plugged in and charging symbol on bottom right taskbar in Windows.

 

I have ran the HP PC Diagnostic Windows AC Adapter Test and it always cancels and this is the test.log

 

2022-09-29 00-18-56 --------------------------------------

2022-09-29 00-18-56 BatteryTest： 1.17.9.0

2022-09-29 00-18-56 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Program Files (x86)\HP\HpHwDiag\HPDIAGS\BatteryCheckWrapperBase

2022-09-29 00-18-56 AC Adapter Test Started

2022-09-29 00-18-56 CASL Found in HP Folder

2022-09-29 00-18-57 CASL Version: 7.1.15.1

2022-09-29 00-18-57 CASL File Version: 7.1.15.1

2022-09-29 00-18-57 Battery Recall Detection Started...

2022-09-29 00-18-57 Starting Detect SysIds:

2022-09-29 00-18-57 This SysId is not included in the list, Actual Value is: 88F4

2022-09-29 00-18-57 There is no battery recall for this SysID.

2022-09-29 00-18-57 ... Battery Recall Detection Ended

2022-09-29 00-18-57 Running ACAdapterTest...

2022-09-29 00-18-57 AC Adapter Test Started

2022-09-29 00-18-57 AC Power connected.

2022-09-29 00-18-57 Smart Adapter Status : 4

2022-09-29 00-18-57 The Smart Adapter is not functioning correctly.

2022-09-29 00-18-57 AC Adapter not functioning.

2022-09-29 00-18-57 AC Adapter Test Complete

 

Don't know what to do but I'm guessing the AC adapter has issues. What can I do?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.