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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP OfficeJet Pro 9012e All-in-One Printer

How do I perform  a Complete Factory Reset of the Control Panel Lock username and password on my HP  Officejet Pro 9012e All-in-One? I forgot it completely and now find myself unable to do any wireless related work with the device, and I am unable to do the usual resets as it requires a user name and password.

 

The printer is no longer connected to the network so I am unable to obtain the  IP address to try and connect it to the EWS.

 

I feel I may need to completely reset the printer, but I am unsure how to do this.

 

Is anyone able to help?

 

 

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