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HP OfficeJet Pro 9015 All-in-One Printer
macOS 12.0 Monterey

Officejet Pro 9015 error after paper jam cleared "The Print Cartridge Cannot move"  There are no obstructions.  I have rebooted by unplugging many times.  I can more the cartridge manually from one side to other. I notice that belt that moves the cartridge has a tab on it that is not connected to the cartridge

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