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Reset pc

Hi. I would like to ask if what is the best thing to do that my HP omen gaming pc is having a problem. Cannot reformat it or reset. Followed the guild from online and yet still not working. When i reach those two option either keeping the files and the other option both wont work it always says no action done.. what should i do its been 2 days now, and now my internet connection i mean my pc is no internet gone even i have internet at home. Mybe due to the problem needed to be solve now affctng my internet, cant even open the internet settings. It just pop open and gone . So i need to go to bring store to fix or do i need to reformat manually? Hmm as much as possible i wll now spend more with ths 4 year old pc. Thanks

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