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2710e

Hello,

HP customer support cannot solve this one.

My new 'HP 2710e' cannot connect to web services.

My old 'HP 2710e' can connect to web services.

The message I receive is that HP Web Services is busy and unavailable right now, please try again later.

The other 2710e connects and works fine. I have instant ink for this printer.

HP Secure Erase done three times already.

Firmware fully updated.

Error still persists.

As a clue, HP Smart cannot setup this new printer via Wifi, it has to be done via USB on a windows 10 computer, there is no other way of setting this printer up. The other 2710e can be setup with HP Smart on both phone and windows 10.

I want instant ink for this printer, but cannot have instant ink with the printer unavailable to connect to web services.

I have the printers 'eprint' activation code and it tells me that I must use HP Smart to enable the activation code.

Activation fails due to 'cannot connect to HP Web Services' as they are busy and unavailable.

The other 'identical' printer works fine. No problems.

I think the printer has a certificate fault somewhere, as when I try and connect to the printers 'web service' I do get an invalid certificate error, whereas on the other printer I do not???

Has anyone else experienced this problem.

HP cannot resolve the issue. They blame my fully working router, even though I have two of the same printers connected to the network and the other works fine!!!

Go figure

Thanks.

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