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‎12-22-2022 11:24 AM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)

We have had a new HP Envy for 6 months.  About 1 month ago it started randomly freezing.  I would shut off the tower and have to restart my work.  I've run the diagnostics suggested by HP support and it is still freezing.  I'm not a tech wizard and when the note from support is "remove the program causing the problem" I have no idea what program that might be.  It is now freezing at least daily.  Programs running at the time are email and maybe a spreadsheet document.  Please help!

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