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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-03-2023 01:52 PM

HP Recommended
Operating System: Microsoft Windows 11

There have been no changes to my computer or printer, I was able to print and scan for the past 2 years and now all of a sudden I can't scan to my computer. I can, however, print.

When I go into HP Smart and choose Scan a screen comes up stating "Couldn't Connect to Scanner"

And says, HP Smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner in this printer. 

I have no Idea why it wouldn't be compatible or detected as I can print from it and have always been able to scan prior to the past week or so.

 

Thank you.

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