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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP OfficeJet Pro 6978 All-in-One Printer

My HP OfficeJet Pro 6978 All-in-One Printer is enrolled in the 50-page per month Instant Ink program.  Printing from a Windows 11 laptop and a MacBook Pro work fine but my rollover pages are not showing in my Instant Ink account. 

I understand how the rollover pages work so please do not respond with the standard canned response I have seen so many times on the HP Support Pages. 

Thanks for you help.

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