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‎01-20-2023 04:47 AM - edited ‎01-20-2023 04:51 AM

HP Recommended
Product: HP ENVY - 13-aq0000na

I was very disappointed to have been quoted £350 to repair a hinge that it clearly not fit for purpose on an Envy.

Raising a complaint. 

Was told I could not as no warranty.

Demanded a complaint is raised.

Was asked if a friend may have dropped the laptop or if the battery had overheated (???).

Was told that the complaint would be opened and rejected as no warranty.......

I stated Consumer Law would expect a hinge to last more than 4 years.....silence.

Please could someone help me in HP. I have never had a hinge fail on a laptop in my life.

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