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02-12-2023 10:22 AM
This community helped me immensely with a computer issue so I decided to give back. This problem affects many others and so far this is the only fix I have found. I can't take credit for coming up with the following solution as others in this community who are way smarter than I discoverd this fix. All i did was follow their advice and it worked!!! In return, I wrote a very detailed step by step procedure so that others with limited computer knowledge can hopefully follow this and fix this problem on their own. And shame on HP for not only causing this issue but for leaving us hanging like this.
THE ISSUE: HP released a buggy BIOS update F.57 (I believe as far back as Nov or Dec 2022) which was distributed via their product support pages as well as via a Microsoft optional windows update (I have read this but haven't confirmed the latter). I have read that this buggy update affected other HP models but I know for a fact that it affected the Gaming 690 series. HP has since taken down this bad BIOS but hasn't provided a replacement. Attempting to reinstall an older version such as F.55 using the HP BIOS update utility fails as it won't allow an older BIOS to overwrite a new one.
THE SYMPTOMS: After F.57 installs, i have seen the following common issues...windows update can no longer install updates and windows will hang on shutdown requiring that it be powered off. That leads many of us to attempt a Windows reinstall. That's when the crap really hits the fan as Windows will not and cannot install. During the installation process, Windows stops at the same exact place...on the "Just A Moment" screen and the balls stop spinning. You can attempt to do an HP System Recovery, a Windows Reset, a partition deletion & reinstall using a Windows Media Creation Tool for both Win10 & Win11 AND you can even replace the harddrive...it will still freeze on the "Just A Moment" screen!
I will post the exact procedure I used to fix a HP Pavilion Gaming 690-0024 in the next comment.