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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I've uninstalled the HP Smart software, reinstalled, done the printer doctor, installed windows updates, restarted the computer and the printer.  Unplugged and replugged the internet.  Nothing works.  Just suddenly the software couldn't log me in and refuses to work without it. And no I don't have a VPN.  Error Code: OW_500_OWSID00001

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