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‎03-17-2023 07:20 AM - last edited on ‎03-17-2023 12:01 PM by Retired

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

Hello

 

I have purchased HP 304 black and tri-colour cartridges for my HP Envy 5020, as the HP 65 cartridges are no longer available.

 

However when I insert the cartridges into the printer I'm getting the following error.

 

"Incompatible : The indicated cartridges are not intended for use in this printer"

 

Product Name HP ENVY 5000 All-in-One Printer series
Product Number Z4A69A
Product Serial Number [Personal Information Removed]
Service ID 29006
Firmware Version VERBASPP1N003.2237A.00

 

I've looked online and the 304 are the only compatible cartridges available for the Envy 5020, how do I get them to work?

 

Thanks

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