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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Instant Ink

I'm trying to help my Dad login to Instant Ink.  It was working fine for him - he pays a monthly subscription.

 

Now suddently when he tries to login it says he needs to verify the account via an email address.  The email address is wrong - its says email@server.com.delete - so the noticeable thing to me there is it says .delete on the end of his email address.  If we try to edit the verify email address to remove the .delete from the email address it says the email address is already in use.

 

He cannot login now, and check his Ink balance.

 

He is not very technically literate - is there anything I can do to help him?  TIA

 

Ian

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