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‎05-20-2023 12:54 AM

HP Recommended
Operating System: Microsoft Windows 11

Dear Customer Support,

I am writing to report an issue with my HP Pavilion Gaming Laptop 15-ec2xxx. On May 1st, 2023, I updated the BIOS of my laptop as per the recommended instructions. However, since then, I have noticed a significant decrease in my laptop's battery life. The battery now drains within an hour of usage, which is highly inconvenient and disruptive to my work.

I have tried various troubleshooting steps, including disabling unnecessary programs and services, and optimizing power settings. However, none of these measures have helped resolve the issue.

I would appreciate it if you could investigate this matter and provide a solution as soon as possible. I rely on my laptop for work and this issue is causing significant disruption to my productivity.

Thank you for your attention to this matter.

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