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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 6978 All-in-One Printer

Hi! 
We are having trouble with our printer it’s saying there’s a paper jam but we check and there was nothing there. There is a message that says there’s a failure with the system and the error code 0x6100004a. I tried all of the other answers in Hp website but none have worked. We have found that the ink compartment doesn’t slide it’s been stuck on the right side. I turned it on and disconnected the back cord and the plug and tried to move it manually but it’s still stuck and won’t slide left. Could there be another solution to making the ink compartment move to the left? 

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