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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-19-2023 08:53 AM

HP Recommended
Product: HP OfficeJet 9012 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 My OfficeJet 9012 keeps trying to download an update, but it stays at 0% completed, then displays a message that the update can't be downloaded. When this happens I open my HP Instant Ink software, and it says the printer is offline. 

 

I've tried unplugging the router and the printer for 60 seconds, and that puts the printer back online, but after a while the download attempts with the same result. I've also done a factory reset on the printer.

 

I still see the printer in Windows Control Panel through all of this, and I can still print, but I would like for any updates to be applied. Does anyone know anything else to do besides what I already have? Those things I've done are all I can find by doing internet searches.

 

Thank you,

Kevin McGuire

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