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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-22-2023 03:27 PM

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Have an error message saying the Instant Ink colour cartridge is not communicating with the printer. Have been online and found suggestions and tried them all. Such as restarting the printer, reinserting the cartridge, power drain etc. Even  virtual assistant and print and scan doctor have not solved the problem. Have now tried 2 brand new colour cartridges supplied by Instant Ink but still have the same problem. Software and firmware are both up to date.

The printer will not function while the colour cartridge remains in place, but is happy to print in black and white once the colour cartridge is removed.

Is the printer faulty? Its out of warranty but only 3 years old and only done a moderate amount of printing. Help!

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