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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-27-2023 07:37 PM - last edited on ‎08-31-2023 10:23 AM by HP Administrator

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Product: HP ENVY x360 - m6-ar004dx (ENERGY STAR)

I have the same error message:

 

After printing out my passport application, a message popped up with the message "remove and reinstall the indicated cartridge, making sure that it is correctly installed and then touch OK".  I have replaced these cartridges recently with my Instant Ink subscription recently and I'm still in good standing and grandfathered in my free plan.  I have HP Envy 5540

 

I have tried all the formentioned things in the forum posts still no joy. I have instant ink subscription again and I get the run around if I talk about ordering any new ink because they will say my pinter shows full ink how do I get around this please help?

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