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‎09-25-2023 03:46 PM

HP Recommended
Product: HP Z24m G3 QHD Conferencing Display
Operating System: Microsoft Windows 11

Hi, 

I have the Z24m monitor. This monitor has a built-in camera for video conferencing, and according to the manual can be connected to the desktop via USB-C, or DisplayPort plus USB-C. The USB-C is necessary for the camera to function. I have only been able to use the monitor with both the DIsplayPort and USB-C cables connected. 

 

I have updated drivers and firmware. I have selected "Performance" under the Power tab in the monitor's settings in order to enable USB-C video, and I have selected USB-C as the Input Source in the HP Display Center app. 


In spite of all that (I think I have all the correct settings,) I am unable the use the monitor and its camera without both the DisplayPort and USB-C connections. This seems unnecessary, and I would really like to only use the USB-C cable. Do you have any sugestions for me to try? 

 

Thanks

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