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‎10-14-2023 07:37 AM - last edited on ‎10-14-2023 01:24 PM by Retired

HP Recommended
Product: HP Officejet 4630 e-All-in-One Printer

I received a notice on my printer saying printing will be blocked and to go to a specified website to resolve. Being the monthly date for my subscription I guessed it was a new credit card issue so I updated my payment details in my account and Presto(!) an instant payment was rightly charged. However, I noticed on my print and payment history that no page rollovers have been credited for months, even though I've used less than the plan quota each month. Additionally, this month I've had an additional charge for something I have no idea what it is. Can you please resolve why my rollover pages are not being registered, and why I've had a small additional charge this month? Thank you.

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