• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎10-21-2023 03:31 PM - edited ‎10-21-2023 05:31 PM

HP Recommended
Product: HP Notebook - 15-bs182nd

I was performing a clean install of WIndows 11 on my laptop. And Windows was working fine.

Then I  installed the HP support Assistant and I saw that I could install a BIOS Update: F.72 Rev.A

So I downloaded the file with the HP support assistant software .

And installed it and the laptop rebooted, and started the BIOS install. It said it was succesful.

And it rebooted the laptop to a black screen. I left it like that for a while. But nothing happend.

The on/off light is white. And the power light next to the power connector is white.

And when I turn on the computer I can hear fan-spin.

But the screen remains black/dark.

 

I already made an USB stick with the HP PC Hardware Diagnostics UEFI.

I made another USB stick with the new and previous BIOS on it.

And tried booting the laptop with the Winkey + B or V combination.

I removed the CMOS battery from the laptop. And I tried different RAM sticks.

 

The laptop is out-of-warrenty, so what are my options for support?

What else can I do to recover my laptop?

And how can this brick my laptop?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.