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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-27-2023 11:10 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 10.15 Catalina

Hi,

I am having trouble with OfficeJet pro 7740 printer and my MAC. The printing aspect works fine and in sync with my MAC, however the scanning feature has come up with numerous errors and is unable to connect or detect my MAC in the printer settings. I have tried multiple ways with HP Smart app and other various HP applications and all seems to be no good. I have also reset my printer to factory settings and restarted my network to see if that could be the issue but no change in terms of the scanning aspect. Does anyone have any thoughts of how to resolve this? Thanks

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