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12-02-2023 05:27 PM
Operating System: Microsoft Windows 11
Have had a OfficeJet Pro 9025 for a couple years. Today I started having a problem Tray 2 not recognizing anything placed in it. I usually use Tray 2 for #10 envelopes or company checks (8.5 x 11). I've tried both but keep getting msg on display that says to load the paper and confirm the guides are in the correct position. Tray 1 works fine.
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