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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2620 All-in-One Printer
Microsoft Windows 10 (64-bit)

I was asked by-mail from HP Support to update my card information as my card was due to expire.

I was directed to my bank's verification page and a £1 payment was requested to HP.   Why was this asked for?

 

Also, in checking my account  I noticed that in billing it says 'trial period about to expire'.  This is not the case.  I purchased my Instant Ink printer under a 'free ink for life' package and have used the free 15 copies per month since purchase. 

I do not use it some months at all. and always get a £0 bill. which was the case in the current period.  I do not want to switch  from this free plan.

Once before i was told my plan was to be switched but I think the right for HP  to do this was challenged, as many people like me had purchased as a 'free for life' package when they bought the printer.  Can someone tell me why are HP trying to charge me £1 just to update my billing info/card details and also why am I shown as nearing the end of a trial period.. 

I do not want to pay the £1, only to find that somehow I have somehow switched myself to another payment usage  plan.

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