• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎12-22-2023 01:03 PM

HP Recommended
Product: HP 14 inch Laptop PC 14-ep0000 (730S6AV)
Operating System: Microsoft Windows 11

Hello, I just received my new laptop this week I ordered and seemed fine once installed what I needed to use it for. Unfortunately I came across some bad reviews for this particular model after I purchased it but would like to hang on to it if I can resolve the issues with the touchpad? The touchpad kind of does it own thing and DOESN'T Respond the way it should and I have already done the diagnostic checks, updates, settings, etc.. still doing the same? Somehow as your navigating it will unintentionally open other windows and or links (almost as if the sensitivity is too high). I have it set to medium sensitivity and sometimes as I'm moving my finger(s) over the touchpad doesn't move the cursor as it should when operating normally? I hope this is a quick fix to where I don't have to return it... anyone having this issue? 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.