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Right out of the box, I went through the setup from the display - connected the printer to my network, etc.  The printer works great but- the "retrieving pairing code" is displayed continuously on the display making the selections there useless. The printer is online and connected to my network. I tried unsuccessfully to reset to the factory settings from the app, but it said that the printer was busy. So stuck in a do loop. Is there a way to manually reset the printer to the default factory settings?

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