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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-28-2024 02:11 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 11.0 Big Sur

I am unable to scan to my computer using Apple Image Capture or HP Easy Scan despite the printer working.

 

When I try completing an Overview Scan using Apple Image Capture, the request times out. When I try using HP Easy Scan, I get the following error message: "Scanner reported an error The operation couldn’t be completed. (com.apple.imagecapture error 4294967249.)"

 

I have tried the steps in this previous answer (https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanning-issue/td-p/7277144), but that did not resolve the issue. I have also checked for any available updates and re-installed the printer to my computer.

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