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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Simple question - how do I obtain a warranty replacement ink cartridge? I have a defective cartridge, still in warranty. I did all of the steps in the HP virtual assistant, and nothing works. I installed a new cartridge and it works fine. I simply would like a replacement for the defective cartridge, but HP support just goes in a continuous loop and never takes me to a point where it simply provides for a replacement, even though the HP warranty documentation states "Contact HP" for a replacement.

Help!!

Thanks.

I

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