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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-16-2024 06:02 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: macOS 12.0 Monterey

The HP Smart App has changed its scanning AGAIN.  Yesterday, it was great.  Today, it has changed/updated, and it is not as good as the last time.  

 

I was able to scan a sheet, "add" several sheets more if needed, press DONE, then it would have all the pages showing.  I could scroll left or right, or I could even move pages in the order I wanted.  Then when I went to save, I could save to one file (after naming the file), and when I went to save to another file, the name of the file stayed the same as the original.

 

This new app scans to a smaller space and is illegible.  It took forever for it to let me save, and when it finally did, I could only save the name once.  When I tried to save the second time, it made me rename it again.  Ridiculous.  Please go back to the last way of scanning.

 

I have macOS Sonoma 14.2.1.  

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