• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎02-29-2024 08:55 AM

HP Recommended
Product: 5CD1264QTG

Woke up this morning to this message. I tried  troubleshooting with articles on the HP site but nothing has worked (https://support.hp.com/us-en/document/ish_3053911-2842957-16). In step 4, f11 just takes me back to the same blue error screen, not to Windows Recovery Environment and I can't get into the computer to download the HP Cloud Recovery Tool. I am unsure if I have Windows 10 or 11.

1000057454.jpg

Tags (1)
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.