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‎03-05-2024 08:52 AM

HP Recommended

The camera is working on the camera app. However, when trying to use the Windows Hello Facial Recognition to sign in or to set up a new face the camera does not load. I have now removed my face and I am trying to set it up again, I go to settings, and press set up, I then press Get started and enter my pin, the app then comes up with the error message "Somethings gone wrong. Couldn't turn on the camera, make sure its working properly". 

 

The steps I have taken to resolve, 

Updating Camera drivers 

Allowing camera access for all apps in privacy settings

Checked for windows updates

Ran trouble-shooter for camera 

Ran a repair and reset within settings 

Restarted computer

 

All systems are up to date along with camera drivers. I have reached out to Microsoft and they have tried to troubleshoot as much as they can however the camera is still not working for windows hello.

 

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