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‎03-15-2024 05:44 PM

HP Recommended

I have  hp pavilion 15 cc0xx. Product ID 1KU20UA It was stuck in boot loop after the hp logo, logo comes, disappears, and then the circle of dots keeps  going round and round, forever! We did factory reset. Still have the same problem.  I want to bring up the start up menu to check the hard drive.  The esc key is not bringing it up. Please help! 

 

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