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‎04-09-2024 02:09 PM - edited ‎04-09-2024 02:16 PM

HP Recommended
Product: OMEN 15-en0000 Laptop PC (8WK04AV)

SPECS:

Laptop : HP OMEN 15-en0000

Processor : AMD Ryzen 7 4800H with Radeon Graphics

OS : Windows 11 Home Version 23H2

 

Recently my trackpad stopped working in the Windows environment, yet it does work in the bios. I can still operate the system with an USB mouse, but it does not have my preference.

 

I've already taken various steps to try to resolve the issue, but the problem doesn't seem to disappear.

- Updated all the drivers and general system.

- Complete factory reset of the computer.

- Performed functional component test in the boot menu, and they passed there with the trackpad being used.

 

CStijlaart_0-1712692724367.png

CStijlaart_2-1712693172082.png

 

CStijlaart_1-1712692787226.png

CStijlaart_0-1712693809731.png

 

Anyone has any suggestions?

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