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‎04-23-2024 07:43 PM - edited ‎04-23-2024 07:45 PM

HP Recommended
Product: HP LaserJet M110we Printer

My printer's orange exclamation point is flashing and will not print.

 

All it says on the diagnostic page is the following:

"Printer Cannot Print: A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more info."

 

I have tried ALL of the following to troubleshoot:

- Plugged directly into wall outlet

- Hard reboot by unplugging for 180 seconds and replugging

- Disconnected and reconnected from wireless

- Checked for paper jams - none

- Removed and replaced toner cartridge; it has about 50% supply left

- Ran the diagnose/fix on the HP Smart app; no problems found

- Updated the firmware 

- Uninstalled and reinstalled the printer on my Mac

- Reset the printing system on my Mac and then reinstalled the printer again

 

NONE of the above resolved the issue. I spent close to 2 hours chatting with HP support before they were disconnected on their end (with no response after reconnecting). HELP

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