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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-30-2024 11:15 AM

HP Recommended
Product: HP ENVY Laptop - 17m-cg0013dx
Operating System: Microsoft Windows 10 (64-bit)

My embedded camera works fine in the old Teams (classic) but is a black screen when activated  in the new Teams.  I am checking with MS (and see others with the same issue) but it was suggested I check with HP as well.    

Is this something relatively common?  Are there steps I can take to fix? 

Thanks!  

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