Printing Errors or Lights & Stuck Print Jobs

I just installed a new (and genuine) HP-62 Tri-Color printer cartridge in an HS Envy 5660 Printer, but the Cyan color is not printing, and the field for that color comes out blank on a Print Quality Diagnostic printout, although the Black, Magenta, and Yellow fields all look normal.  I aligned and cleaned the cartridges after I installed the new one, but I am still having the same printing problem as I did at first.

          Just to check for a new cartridge which was bad right out of the box, though, I re-installed the old color cartridge temporarily, and after I did that, I got something in the Cyan field on a Print Quality Diagnostic printout.  However, the color in the Cyan field was wrong, while on that same run, the Magenta field came up completely blank.  However, I expected something like that because the old cartridge was starting to run dry, anyway.  On the other hand, having gotten anything at all in the Cyan field while running the old cartridge, I doubt that there is a problem with the printer itself.

          I have gotten no error messages on the printer, and I have not made any recent software or driver changes on my computer.  My internet connection is probably a LAN connection, but nothing is any different now than it was before, other than that there is a new color printer cartridge installed in my printer.

          Could I possibly have a new HP-62 Tri-Color printer cartridge which is defective, or which might have gone bad in storage?  Or is there something else which might be going on here?