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‎06-28-2024 01:37 PM

HP Recommended

Newest version of the Sproket software off Google Play . I am on Android device version 14 (Samsung s21+) .

I had older sprocket (2x3 from 2017 HP Sprocket Firmware1.1.5 ) and software.

I then updated the HP Sprocket software recently and installed a new HP Sprocket  3x4 as well .

The system sees both printers fine but i got a notification to update the 3X4 firmware-went smoothly and completed without an issue....

Next i get a notice that the Sprocket 2x3 needs a firware upgrade....NO DICE it gets started and then errors out (while the printer light is flashing white ) "Printer Disconnected" Firmware could not be installed because your printer disconnected from the application. Please reconnect and try again (then the printer lights on the 2x3 blink red 4 times and then goes back to blinking white ....???

What does it mean it disconnected from the application?? Why does the light go from steady to white  blink and then to red and back to white????...it is still fully charged, it is still connected to the phones BT, and after i hit okay , i try to go back in the app itself and it wont load  and if i hit back far enough to see both printers it wont let me select anything and the app poops out and crashes.......

 

How do i update the firmware on this device?

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