• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-16-2024 07:09 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My hp laptop is HP envy model 13-ah0001na

 

my trackpad mouse cursor is freezing once a day, I'm having to turn laptop off and on to resolve. How to fix?

 

I bought an external mouse that I can plug into usb port which could help if this happens. It is not a trackpad hardware issue. I read that holding fn key and one of the F keys can resolve and unfreeze mouse cursor when it happens. Which f key is the trackpad for my laptop model number. 

 

pLEASE help.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.