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‎11-07-2024 04:00 PM

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer

This printer appears to have just bricked itself for no good/valid reason. Seems like a bunch of other users have also had the same problem with this printer with no responses to actually help or fix it. Lovely.

 

The printer wasn't printing. Touched the screen. An error code came on screen and flashed the text repeatedly. Sadly, I didn't write down or photo the error message. Pressed power to try and reset. Screen went dim blue and refused to power off. Pulled the power cord and waited 60 seconds. Plugged it back in. Screen flashes very bright white for a split second before going dark. No other response from the printer. It is not paper jammed and has ink. Tried another outlet.

 

Every time the power cord is plugged in, it just flashes bright and then goes dark. Won't power on.

 

1. What other steps can I do to troubleshoot?

2. Why can't the HP support site tell me anything about the warranty or not?

3. How can a customer like me actually open a support case? The support site and ai assistant are miserable and actively discourage and elude you away from getting help.

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