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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP LaserJet Pro 4001dne Printer
Microsoft Windows 10 (64-bit)

My HP 4001dn reports that a counterfiet cartidge is installed but we did install a genuine cartridge.  Any recommendations to get this to print?

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