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‎01-21-2025 11:51 AM

HP Recommended
Product: 14-dy0019nl

Good morning,

the notebook has problems with the touch pad which completely randomly stops working. We formatted it and reinstalled Windows 11 version 24h2, but the problem was not resolved. In "Device Management" there is a triangle on "HID I2C Device" but the drivers are all updated. The problem appears to have arisen when the PC switched from the 23h2 version to the 24h2 version. The bios has also been updated to the latest version. What can I do? Do you have any feedback on this? Thank you.

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