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‎03-26-2025 08:29 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

Ever since I have been receiving ink via HP Instant Ink, I have been getting intermittent "Printer carriage cannot move" errors.  There is nothing preventing the carriage from moving.  A hard reset of the printer usually clears the error after 5 or 6 tries.  This time however, it won't clear.  I have checked firmware updates and I am current.  Is there a situation with the printer and HP Instant Ink cartridges?  Short of sending the printer in for repair - which I am assuming will cost more than a replacement - is there a known fix for this?

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